Choosing the Perfect Support Package for Your Business

In today's fast-paced digital landscape, businesses rely heavily on technology to drive productivity, efficiency, and growth. However, with the ever-evolving nature of IT infrastructure and the increasing complexity of systems, ensuring that your business stays ahead of the curve can be a daunting task.

That's where Deliver Digital IT Services steps in, offering tailored support packages designed to meet your business's unique needs.

At Deliver Digital IT Services, we understand that one size does not fit all when it comes to IT support. That's why we offer three distinct starting points for all our support packages: Support, Support+, and Support Gold, each catering to different levels of need and budget. Each package is customisable to meet your needs.

1. Support Package: Flexibility and Peace of Mind

Our Support package is perfect for businesses seeking flexibility and peace of mind. With no

long-term commitments and a pay-as-you-go model, you have the freedom to access our expert support whenever you need it without being tied down by contracts. Whether it's troubleshooting technical issues or seeking advice on IT best practices, our team is here to help every step of the way.

At Deliver Digital IT Services, we believe in the power of building strong relationships with our clients. We see ourselves not just as service providers but as trusted partners invested in the success of your business.

2. Support+: Enhanced Support with Added Benefits

For businesses looking to step up from our basic Support package, Support+ offers enhanced support with added benefits. In addition to our Support package's features, Support+ includes pre-paid hourly support packages at a discounted rate. What's more, you have the option to add infrastructure items such as servers, switches, and firewalls to your package, ensuring that your systems are fully monitored and managed around the clock. With Support+, you can rest assured that any issues will be resolved promptly, often before you even notice them.

3. Support Gold: Comprehensive Support for Maximum Efficiency

At Deliver Digital IT Services, we understand that for many businesses, having a dedicated in-house IT team can be costly and challenging to manage. That's why we've created our Support Gold package, designed to provide you with the same level of support and expertise you'd expect from an in-house team, without the overhead costs or logistical headaches. With a fixed cost per device, Support Gold includes all the features of Support+ along with additional add-ons such as On-Site Support, Planned Out-of-Hours Support, and Out-of-Hours Maintenance and Patching options.

Our Support Gold package is designed to provide you with the highest level of service and support, ensuring that your business operates smoothly, day in and day out.

Customisation to Fit Your Needs

At Deliver Digital IT Services, we understand that every business is unique. That's why each of our support packages can be fully customised to meet your specific needs and requirements. Whether you need additional project support hours, infrastructure upgrades, or specialised services, we're here to work with you every step of the way, ensuring that you get the most out of your IT investment.

Project and Professional Services

In addition to our support packages, Deliver Digital IT Services also offers a range of project and professional services to help your business thrive. Whether you're planning an infrastructure rollout, migrating to the cloud, or setting up a new server or system, our team of experts is here to assist you. For those with a Support+ or Support Gold package, project support hours can be purchased in advance at a discounted rate, or individual projects can be quoted standalone, giving you the flexibility you need to tackle any IT challenge head-on.

Choosing the right support package for your business is crucial to ensuring your IT infrastructure remains robust, reliable, and secure. With Deliver Digital IT Services, you can rest assured that you're in good hands. Whether you're looking for flexibility and peace of mind with our Support package, enhanced support with added benefits through Support+, or comprehensive support for maximum efficiency with Support Gold, we have the perfect solution for you.

Contact us today to discuss your needs and schedule a complimentary health check assessment.